The RVA Essentials Certificate is an e-learning programme consisting of three modules designed specifically for staff working in New Zealand’s retirement village sector. Ideal for onboarding new team members, these modules form a key part of induction training by introducing the core legal and operational principles that underpin daily village life.
Included modules:
* Elements of the Code of Practice and Code of Residents' Rights
* Advertising and Selling
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Our Foundation Programme is built around six modules designed to develop core competencies and confidence in village management. These modules provide a strong starting point for anyone looking to grow their skills and understanding of the retirement village environment. Recognised by Te Ara Ahunga Ora Retirement Commission, the Retirement Villages Residents Association, and sector Operators, the Foundation Programme is considered essential learning for those aspiring to lead with... Details
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Understand the basic sales/resales process and how to comply with the Retirement Villages Act 2003, the RV Code of Practice 2008 (with variations included April 2017), Occupation Right Agreements, and the rights & obligations of the stakeholders.
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Ageing 101 talks to some incredibly fascinating scientific facts around the ageing process, helps you in your day-to-day and dispels many myths around ageing.
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Understand the purpose of the village’s AGM including the statutory, operational, financial and management reporting required to meet your legislative obligations.
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Full access to all modules in the Te Ara Learning Library (except the 3 x RVA Essentials modules) for a 12 month period.
N.B. Annual Subscription also includes our Te Ara professional development days.
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This topic gives village Managers a better understanding of the importance of property and asset management, as well as gaining knowledge and skills for effective decision-making and risk management.
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Understand complaints, residents’ privacy, access to resident’s dwellings, emergencies, residents’ rights to consultation, courtesy, and respect.
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This topic explores the purpose and impact of the Commerce Act and Fair Trading Act on New Zealand businesses, focusing on prohibited cartel behaviour through real case scenarios. It also covers compliance, handling breaches, the Commerce Commission’s enforcement role, and provides an overview of competition law and advertising regulations.
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Develop and implement a robust complaint and dispute-handling process through best practice ideas, building trust, and monitoring personal response.
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Understand content marketing, and how to create a marketing strategy that increases brand awareness and grows your connection with prospective clients.
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Achieve quality customer experiences, from inquiry to termination, by placing the resident at the centre of all that you do and understand how the customer experience can impact sales results and marketing spend.
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This module explores key legal and practical issues around Enduring Powers of Attorney (EPOAs), directives, and guardianship in retirement villages. It covers the responsibilities and limitations of attorneys for property and welfare, what happens when they are no longer available, and the transition of duties to executors. It also provides insights into the role of the Health and Disability Commissioner, practical challenges faced by village managers, and the implications of the End ... Details
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This topic is designed to equip you with essential skills and strategies to effectively manage and navigate challenging conversations. In a retirement village setting, you encounter a variety of difficult situations involving residents, families, and staff. You will learn practical tools and techniques to approach these conversations with confidence and professionalism, fostering a positive environment for all stakeholders.
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Elder Abuse takes us on a systematic journey of discovery, understanding and action by teaching us what to look out for and how to respond to elder abuse.
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This module focuses on village emergency planning and risk management, including planning and tools required to ensure villages can recover quickly from unplanned events.
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This module will assist you with being prepared and bringing your Emergency Plan to life and why leadership really matters when disaster strikes.
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Identify what makes a great event and the strategies used to develop, conduct and manage successful events.
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Identify the financial management components such as village budgets, village funds, resident consultation and reporting that are required to meet legislative compliance and understand the importance of sound financial accountability for residents.
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The University of Otago has developed a Food Waste Reduction Toolkit to help retirement villages minimise food waste. This module is an adaptation of this toolkit and has a particular focus on the dining experience.
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Learn about Health & Safety in a Retirement Village context with Jane Gravestock from Work Safe Advisory Services, and join an in-depth discussion about important health & safety in your village.
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Understand the insurance requirements of retirement villages, the cover needed for your village and insurance jargon, so you can effectively compare policies.
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Developing a Leadership Mindset: The Intentional Leadership Series begins with an introduction to leadership and how to develop a leadership mindset.
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Adapting your Leadership Style: The second Leadership module is all about how we can trigger an opportunity response, rather than a threat response when we're dealing with others by better understanding interpersonal dynamics.
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Prioritise for Purpose: The third Leadership module explores where our time is going and whether we are working on what matters to then determine if we are just busy or actually productive.
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