The Te Ara Institute

Te Ara offers an ongoing professional development programme that supports village staff to improve their operations and build a competitive edge.

The programme provides topics, tools, videos, and professional development workshops to master today’s most in demand village management skills.  

Built around a community of supportive and like-minded village professional peers, the Te Ara Institute supports networking and connectivity within the sector.

Click here to download the Te Ara Institute brochure or here to register your interest in the programme. 

Te Ara Launch Webinar Recording

Compliance Made Simple

The retirement village industry is unique. Our legislation is designed to protect our residents' interests and places a significant challenge for operators and their staff to comply with the RV Act, associated regulations, the Codes of Practice and Resident Rights.

Dispute hearings with cost liabilities can arise should you or your staff unwittingly breach the requirements of these!

To assist you prevent this, the RVA developed a three-tier training programme aimed at all staff and contractors who have contact with residents and their families. Launched in Oct 2015, the system has been well-received by our members.

Independent operators benefit because they get ready-made training programmes for team development. Larger operators welcome the independence the RVA's programme offers and can brand it for the delivery of staff development within their organisation..

Some of the comments we've had from trainees who have completed the courses:

"It's a great programme"

"I was nervous about doing it, but it was fine in the end"

"I haven't studied since I left school almost 50 years ago, but it worked just fine"

"It's a godsend," said Bruce Cullington, manager at Acacia Cove RV. "It makes sure all our staff are up to speed on the regulations." Bruce noted that the courses are great for team-building because people talk about the course and the questions, and give moral support. "Everyone encourages others, give tips on logging in, and just work more confidently together," he said.

The courses

There are three levels:

  • Elements of the Code of Practice and Residents' Rights
    Aimed at all new staff members and all existing members who have contact with residents. Elements covers complaints, residents' privacy, access to residents dwellings, emergencies, residents' rights to consultation, courtesy and respect.
  • Advertising and selling
    Covers the Marketing, Sales and Re-sales process based on the RVA's best practice guide. It's aimed at all those involved in selling ORAs.
  • Managing the village
    Focuses on the regulatory regime, the Code of Practice, and RV Act. It's a 'must do' for all managers and perfect for new managers or people who want to refresh their knowledge.

Each level builds on the previous one, so to start the Managing the Village, the trainee must have completed the previous two courses.

Getting started

Contact Emma to get registered.
If you have any questions or wish to get registered, call Emma on 04 499 7090 or email

Training is available to anyone who is interested.

Each organisation appoints a sponsor who registers their trainees in the system. The RVA will send each trainee a training agreement outlining what is required and once they have replied to acknowledge their acceptance, they will be sent their own log-in details. They can then access their nominated training modules at

The login for your e-learning is different to your login for the RVA website as they are managed on separate websites and also helps to protect the integrity of your course.

The trainees complete each course at their own pace. As a guide, the Elements course takes, on average, an hour or so, Advertising and Selling a couple of hours, and Managing the Village up to eight hours.

The sponsor gets updates on each trainee's progress.

Certificates of Achievement are posted to the sponsor on completion to be countersigned and presented to the trainee.

The costs

  • The Elements = $30 + GST per trainee
  • Advertising and Selling = $40 + GST per trainee
  • Managing the Village = $75 + GST per trainee

Note that each course is cumulative. Trainees must have successfully completed each course before moving to the next. Completing three courses is $145 + GST per trainee.

If you have 50 or more people to train, contact us for some licensing options.

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